Privacy Policy

Introduction

citrexium.com ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at citrexium.com, make a reservation inquiry, or stay at our ryokan in Hakone, Japan.

Information We Collect

Personal Information

When you make a reservation inquiry, contact us, or use our Stay Planner, we may collect the following personal information:

• Full name and contact details (email address, phone number, mailing address)
• Travel dates and accommodation preferences
• Dietary restrictions and accessibility requirements
• Special occasion details (anniversaries, celebrations)
• Payment information (processed securely through third-party payment providers)
• Passport or identification details as required by Japanese law for guest registration

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms used to find our site
• Device type and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your reservation inquiries and bookings
• To personalize your stay based on your stated preferences and needs
• To communicate with you about your reservation, including confirmations and pre-arrival information
• To comply with Japanese hospitality law requiring guest registration
• To improve our website, services, and guest experience
• To send you promotional information about seasonal offers, only with your explicit consent
• To respond to your inquiries and provide customer support

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality, including session management and security.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve its design and content.
• Preference Cookies: Remember your settings and preferences, such as language and accessibility options.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist with payment processing, email communications, and website analytics, under strict data protection agreements.
• Legal Requirements: When required by Japanese law, regulation, or legal process, including guest registration requirements under the Ryokan Business Act.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Reservation records are retained for seven years in accordance with Japanese tax and business regulations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, subject to legal retention requirements
• Objection to processing of your information for marketing purposes
• Data portability — receiving your information in a structured, machine-readable format

To exercise any of these rights, please contact us at privacy@citrexium.com.

International Transfers

As our ryokan is located in Japan, your personal information may be processed in Japan. Japan has been recognized by the European Commission as providing an adequate level of data protection. For transfers to other jurisdictions, we ensure appropriate safeguards are in place.

Children's Privacy

Our website is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@citrexium.com
• Phone: +81-460-85-XXXX
• Address: 123 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0311, Japan